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Day: April 9, 2019

Once You Have Decided to Further your Studies at College

Once You Have Decided to Further your Studies at College

Once you have decided to further your studies at college or university you will have to work out how you are going to finance this venture. You may have decided to make use of your credit cards for books and other necessities. This is a bad idea as the interest rates on credit cards are very high and you could get yourself seriously into debt. It would be far better to take student loans to pay all the expenses. The interest rates on the loans are much lower and they only need to be paid back once you have graduated.

All banks and many money lenders and government departments as well as companies from the private sector have loans for students. You can check all these out and decide which would suit you best. Do all your investigations while you are still attending school so that by the time you are ready to go to college you will know what you want to do about your loans.

The only down side about student loans is that once you have graduated you will find yourself in debt with all the loans that have to be paid off. This could take many years to pay back so the less you borrow the better.

It is always advantageous to take a job while you are studying. There are many temporary jobs that you can do between classes. The pay may not be so good but every bit helps even if it just goes for daily living expenses. …

Meet Elvis, King of the Road and Customer Service Education Teacher Extraordinaire

Meet Elvis, King of the Road and Customer Service Education Teacher Extraordinaire

Sometimes the best customer service education lessons come from service providers who do all the right things at the right times and in the right ways. One such lesson came to me during a taxi ride. This was no ordinary ride, however.

I had an amazing experience in a brand-new, all-white Mercedes taxi. But it was not the car that impressed me – it was the driver, who clearly understood a thing or two about customer service education.

Martin Lim picked me up in his spotless taxi with current magazines in the back, a selection of CD music, a mobile phone for my use, digital video TV and an Internet-linked palmtop computer mounted on the dashboard. Lim maintains a database of his regular customers and even sends "Thank You" notes by e-mail after the ride.

By the time we reached my destination, I did not want to get out of the car.

Does all this investment pay off? Lim makes four times what an average taxi driver makes in his city. But then he is not a taxi driver. His (self appointed) title is "Provider of Personalized Limousine Service."

He even has a nickname – "Elvis." The name was given by a former customer, and it sticks. After months of loyal taxi travel, this customer bought a car. But he kept Lim's contact information handy.

Now, whenever the former customer finds himself lost on city streets, he calls Lim on the mobile phone and says, "You're the king of the road! Can you help me figure out where I am, and how to get to where I 'm going? "

Key Learning Points

Elvis stood out from the crowd by doing things more, better and different from the rest. He was not just a singer. He was the King. You can be, too. Take a customer service education lesson from the King of the Road to improve your own business.

Action Steps

Give yourself a customer service education by studying what everyone else is doing in your business, and then do something else. Make an extra effort. Get busy. Get famous. Get rich. Get a customer service education that pays off! …